Kalorik's brand owner declined to recall MAXX air fryer ovens whose doors can close on users' arms

CPSC says Kalorik MAXX French-door ovens have burned dozens of users. The importers are gone and the brand's owner declined to recall. The goal nobody owns: reach the people still using one.

The Legacy Companies
Kalorik

Dozens

of reported burns

CPSC warning 27-033

Declined

the brand owner's answer to a recall

CPSC warning 27-033

None

refund, repair or replacement on offer

CPSC warning 27-033

What happened

The story, from the record.

On October 15, 2026 the Consumer Product Safety Commission warned consumers to stop using Kalorik MAXX and MAXX Advance air fryer ovens with French doors, which can close on a user's arm while the oven is on. CPSC is aware of dozens of reported burns, including at least one with scarring from a second-degree burn.

The ovens were sold at Walmart, Home Depot, Amazon, Kalorik.com and other retailers from April 2020 to January 8, 2024 by the original importers, Team International Group of America and Kalorik, LLC, which have both gone out of business. The Legacy Companies, which now owns the brand, sold them after June 23, 2025.

The Legacy Companies declined to take part in a recall. There is no refund, no repair and no replacement. CPSC's advice is to dispose of the ovens as hazardous waste.

Without a recall, nobody is assigned to tell the buyers. The ovens were sold under several model and item numbers over five years, and their owners stop using them only if someone reaches them.

How OneShot would run it

The goal this leaves open.

OneShot was not involved in this event. This is how the goal it describes would run as one OneShot goal: what one case is, when the goal is done, the steps per case, and the known tool costs for one pass.

The goal

For a retailer that sold the ovens: reach every buyer with the warning, and keep the oven off its shelves and its marketplace.

One case: One order of a MAXX French-door oven, or one listing.
Starts: When the retailer's order history for the affected item numbers is loaded, and whenever the weekly search finds a listing.
Done when: Every order ends with the buyer reached and the warning acknowledged, or unreached once the contact rule runs out. Every listing found ends removed.
Keeps trying: An email, a text a week later, then a letter, then the order is marked unreached.
Asks a person before: The wording of the warning, and any goodwill refund the retailer chooses to offer.

01
Match the items
Read the warning and match the model and item numbers the oven was sold under to the retailer's catalog.
- Product Recalls
- Web Read
$0.011 known
02
Load the buyers
Pull every order of a matched item and verify a current email and address for each buyer.
- Person Email Status
- Person Profile
$0.006 known
03
Warn
Email the warning, then text a week later. Replies are read from the inbox.
- Email
- SMS
- Email Inbox
$0.00 known
04
Watch the listings
Search the retailer's own marketplace and resale sites for the ovens each week. Third-party listings go to the marketplace team.
- Product Search
- Web Read
$0.016 known
05
Mail the rest and report
Buyers with no reply get a letter. Report buyers reached, unreached and listings removed each week.
- Physical Mail
Not priced

Known tool subtotal: $0.033 for the listed actions in one pass, using published fixed rates. This is not the total cost of resolving a case. Excludes: Compute and orchestration, Customer integrations and human review, Email, SMS, Physical Mail. Repeated attempts and variable operations require additional usage and quotes.

Sources