Mondelēz InternationalLogistics · Case study
Mondelēz: audit freight invoices
Check every freight invoice against the rate card and the shipment before it reaches accounts payable.
By OneShot · Updated
Read the solution ↓What the workflow produces
Freight invoice audit record- Invoice lines
- Extracted charges, bill of lading and container, with the source file.
- Rate check
- Contract rate, market benchmark and the difference per line.
- Carrier response
- Dispute sent, explanation received and credit promised.
- Payable
- Approved amount, reviewer and ledger reference.
The documented problem
The published Mondelēz case study describes finance teams validating freight invoices by hand against shipment information and carrier rate cards across the Middle East and Africa, Southeast Asia and Australia: about 100,000 freight invoices a year on more than $100 million of annual logistics spend. Line-item checks in spreadsheets missed discrepancies and led to overpayments.
Mondelēz adopted an AI agent for invoice validation, rate-card matching and reconciliation. The OneShot workflow below adds a market-rate benchmark, a carrier check and the dispute itself to that audit, using document extraction, freight quoting and carrier data from the agent’s tool basket.
- Mondelēz freight-invoice case studyPublished case study · Checked 2026-10-08
The OneShot solution
Freight invoices checked before they are paid
Keep every freight invoice matched to its shipment and contracted rate, with each overcharge disputed or explicitly accepted before payment.
- 01
Read the invoice
The OneShot agent uses its document-extraction tool to pull every line, the bill of lading number and the container details. Confirm the invoice belongs to a real shipment before any rate check, and keep the original file with the extracted lines.
- 02
Check it against the rate card
Compare each line with the contracted rate card for that carrier and lane. Where a linehaul charge on a US lane has no clear contract rate, the agent quotes the same lane as a market benchmark; on other lanes a missing contract rate goes to the reviewer. Record the expected amount, the billed amount and the rule behind the difference.
- 03
Check the carrier
Where the carrier is a US motor carrier, look up its registration, operating authority and safety record before a dispute or a payment. A carrier with lapsed authority goes to the reviewer; it is not paid on the invoice alone.
- 04
Dispute or approve
Send the carrier the discrepancy with its evidence and ask for a credit note or corrected invoice. Call the carrier’s billing contact when the request goes unanswered, and bring disputes above the reviewer’s threshold to a person.
- Email Inbox
- Voice call time
- Call analysis
- Shipment and billing records
- 05
Post the approved payable
Post only the approved amount to accounts payable through the ledger connection, with the invoice, the rate check and the reviewer’s decision attached. A promised credit stays open until it arrives.
What counts as complete
The invoice is paid at an approved amount, or its disputed lines are with a named owner and visible in the payables queue.
Decisions and exceptions
- An invoice that matches no shipment is held, not paid.
- Rate-card interpretation and contract disputes go to the logistics finance reviewer.
- The agent posts only reviewer-approved amounts; payment release stays with accounts payable.
What to measure
- Invoices checked before payment
- Overcharges found and recovered
- Dispute age
- Reviewer corrections
Establish the baseline and review period before launch. Compare completed cases, unresolved work and reviewer corrections against the same scope.
The agent’s tool basket
OneShot gives its agents the tools to analyze records, communicate, research and act on authorized business data. The platform carries the workflow from the first action through to the recorded result.
Document extraction
Classify incoming documents and read invoices, statements, agreements and customs forms into structured lines, each tied to its source page.
Shipment and billing records
Read shipment events, contracts and invoices; record approved disputes, credits and resolutions.
Freight rate benchmark
Quote the same lane and freight class to benchmark a billed linehaul charge.
Carrier vetting
Check a US motor carrier’s registration, operating authority and safety record by DOT or MC number.
Ledger connection
Read bills, invoices, balances and accruals from a connected accounting system, and write back approved entries where authorized.
Accounting records
Read the existing ledger, carrier invoices and accrual schedules; retain source versions.
Workflow pricing
Scope the full workflow around your volume, business systems and required outcome.
Discuss workflow pricing →