Macy’s: reconcile delivery expenses

Carry every delivery-expense discrepancy from source invoice to an accountant’s signed-off resolution.

Solution design based on public sources. Reported results are attributed to their original deployments.

By OneShot · Updated October 4, 2026

Read the solution ↓

What the workflow produces

Delivery-expense close packet

Source tie-out: Carrier invoice, ledger entry, accounting period and source version.
Difference: Amount and explanation, with missing evidence called out.
Resolution: Approved adjustment reference or accepted timing difference.
Sign-off: Reviewer, decision date and supporting close task.

The documented problem

In December 2024, Macy’s reported that an independent investigation found erroneous accrual entries concealing approximately $151 million in delivery expenses from the fourth quarter of 2021 through the third quarter of 2024.

The company said the entries had no impact on reported net cash flows, inventories or vendor payments. It revised the affected financial information and described steps to strengthen controls. The expense figure is not missing cash or a potential savings estimate.

Macy’s third-quarter 2024 resultsPrimary source · Checked 2026-10-04

The OneShot solution

A repeatable month-end close workflow

Keep delivery invoices, accrued expenses and the ledger reconciled throughout the close, with an accountable owner for every unexplained difference.

Work enters the queue: New carrier invoices, changed accruals and each close checkpoint.
Decision owner: Controller or designated accounting reviewer

01
Establish the source record
Import carrier statements, invoice lines and ledger accruals for the same period. Preserve source versions and flag missing feeds before attempting reconciliation.
- Accounting records
02
Open the discrepancies
The OneShot agent uses its reconciliation tool to compare supporting records and track close tasks. Separate timing differences, unmatched invoices and unsupported adjustments; attach the evidence to each exception.
- Close and reconciliation
- Accounting records
03
Get the missing support
Ask the carrier or internal owner for the missing statement or explanation. Keep the task open when an answer contradicts the source records; escalate it before the close deadline.
- Email send
- Email Inbox
- Accounting records
04
Resolve and sign off
Present the evidence and proposed correction to the accountant. Record the authorized adjustment reference or accepted reconciliation explanation; reopen the exception if later source data changes it.
- Close and reconciliation
- Accounting records

What counts as complete

Every in-scope difference has supporting evidence and an accountant’s approved disposition; unresolved differences remain visible on the close checklist.

Decisions and exceptions

A missing source feed pauses reconciliation for that scope.
Unsupported adjustments and contradictory explanations go to the controller.
The agent prepares the review packet; journal posting requires a separately authorized accounting workflow.

What to measure

Age of unresolved differences
Evidence completeness
Reviewer rework
Time from discrepancy to disposition

Establish the baseline and review period before launch. Compare completed cases, unresolved work and reviewer corrections against the same scope.

The agent’s tool basket

OneShot gives its agents the tools to analyze records, communicate, research and act on authorized business data. The platform carries the workflow from the first action through to the recorded result.

Accounting records
Read the existing ledger, carrier invoices and accrual schedules; retain source versions.
Close and reconciliation
Compare reconciliation evidence and manage close tasks within the agent workflow.