Recall completion
Honda recalled 880,514 vehicles in 22 salt-belt states for subframe corrosion
880,514 Pilot, Passport, Ridgeline and MDX vehicles up to 12 years old need an inspection. Most have changed hands at least once. The goal: get them into a service bay.
American Honda Motor Co.
vehicles in the recall population
NHTSA Part 573 report 26V-365salt-belt states where affected vehicles were sold or registered
NHTSA Part 573 report 26V-365model years covered
NHTSA Part 573 report 26V-365What happened
The story, from the record.
Honda filed recall 26V-365 with NHTSA on June 4, 2026, covering 880,514 vehicles sold or registered in 22 salt-belt states and the District of Columbia: 463,253 Pilots (2016–2022), 217,517 Acura MDXs (2014–2020), 110,070 Ridgelines (2017–2023) and 89,674 Passports (2019–2023).
Road de-icing agents can corrode the rear subframe where it mounts to the body, because the coating did not meet Honda's specification. A corroded mount can let the subframe separate and the driver lose control. As of May 28, 2026, Honda had no warranty claims, injuries or deaths on record.
Dealers were notified on June 5 and owner letters were scheduled for July 7. The remedy is an inspection, then a reinforcement kit or a replacement subframe, depending on what the inspection finds.
The oldest vehicles in the population are 12 years old. Each one has a current owner, who may be the third, in a state that may not be the one it was sold in. One letter to the address on file reaches some of them. The rest is the goal.
How OneShot would run it
The goal this leaves open.
OneShot was not involved in this event. This is how the goal it describes would run as one OneShot goal: the objective, the steps per case, and the list price of each.
Raise the inspection rate for the oldest model years above the recall average within a year, one owner at a time.
- 01$0.006
Check the VIN first
Look each vehicle up in the federal recall database. Vehicles already inspected leave the list before anyone is contacted.
- Browser
- 02$0.016
Find the current owner
Start from the letters that come back undeliverable. Trace a current address, phone and verified email for each vehicle's present owner.
- Profile Enrichment
- People Discovery
- Email Verification
- 03$3.91
Notify and book
Mail a second notice, then call. A three-way call puts the owner and the nearest dealer's service desk on the line, and the inspection is booked before anyone hangs up.
- Physical mail
- Local Business Resolve
- Voice call time
- Call analysis
- 04$0.007
Remind
Text a reminder the day before the appointment, read the replies, and rebook no-shows once.
- SMS
- 05—
Report
Inspections completed against the population, by state and model year, with a receipt for every contact.
About $3.94 per case at list prices. Spend limits cap the run; every paid action returns a signed receipt; anything over your approval threshold waits for a person.
Sources
Where the figures come from.
- NHTSA Part 573 report 26V-365checked Oct 3, 2026
- CBS Newschecked Oct 3, 2026
