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Grasshopper Bank

Compliance · Case study

Grasshopper: complete due diligence

Keep customer reviews moving through missing documents, specialist analysis and an analyst’s recorded decision.

Solution design based on public sources. Reported results are attributed to their original deployments.

By OneShot · Updated

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What the workflow produces

Customer review packet
Evidence register
Authorized records, sources, dates and missing items.
Findings
Specialist analysis linked to supporting documents.
Analyst disposition
Reviewer decision and rationale for unresolved questions.
Next review
Policy-based date and events that reopen the case.

The documented problem

The published Grasshopper Bank case study describes growing customer intake and a need to scale enhanced due diligence. The work included business research, customer documentation, corporate records and transaction-history analysis.

Grasshopper adopted AI-assisted due diligence. The OneShot workflow below uses diligence analysis as an agent tool alongside evidence collection, follow-up and review records, carrying each case through to an analyst’s decision.

The OneShot solution

Customer due diligence from evidence to disposition

Keep every assigned customer review supported by current evidence and an accountable analyst decision.

Work enters the queue
A new customer review, a policy-defined refresh date or a flagged change requiring review.
Decision owner
Assigned compliance analyst
  1. 01

    Assemble permitted evidence

    Load the customer file and applicable review checklist. Record the source and date of each document; request missing information through the bank’s approved channel.

  2. 02

    Analyze the evidence

    The OneShot agent uses its diligence tool for business research, document review and transaction analysis on the permitted records. Preserve cited findings and distinguish missing evidence from a negative finding.

  3. 03

    Resolve the gaps

    Track unanswered requests and conflicting ownership or business information. Route unresolved findings to the analyst with the underlying records rather than assigning an automatic risk decision.

  4. 04

    Record disposition and refresh

    Store the analyst’s rationale, evidence references and next review date. Reopen the work when policy calls for fresh evidence or a new event changes the review scope.

What counts as complete

The assigned analyst has recorded a disposition with supporting evidence and the next required review action.

Decisions and exceptions

  • Missing permissions pause access to customer records.
  • Contradictory evidence and unresolved findings stay with the compliance analyst.
  • Account restrictions and regulatory filings require the bank’s own authorized decision process.

What to measure

  • Review backlog age
  • Missing-document turnaround
  • Analyst handling time
  • Evidence and rationale completeness

Establish the baseline and review period before launch. Compare completed cases, unresolved work and reviewer corrections against the same scope.

The agent’s tool basket

OneShot gives its agents the tools to analyze records, communicate, research and act on authorized business data. The platform carries the workflow from the first action through to the recorded result.

  • Customer review records

    Connect permitted customer records, review policy, analyst decisions and review dates.

  • Customer due diligence

    Analyze authorized customer documents, business evidence and transaction history with citations.

Workflow pricing

Scope the full workflow around your volume, business systems and required outcome.

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