Goals from the news

Accounts receivable

Saks Global promised vendors 12 catch-up payments, then filed Chapter 11 owing Chanel $136M

An 18-month invoice backlog, a payment plan that did not start, then bankruptcy with more than 10,000 creditors. Collecting from a large customer is a goal that outlasts the quarter.

  • Saks Global
  • Chanel
18 months

of unpaid vendor invoices acknowledged in February 2025

Retail Dive
$136M

owed to Chanel, the largest unsecured creditor

Footwear News
10,000+

creditors in the Chapter 11 filing

Footwear News

What happened

The story, from the record.

In a February 2025 memo after the $2.7 billion Neiman Marcus acquisition, Saks Global CEO Marc Metrick acknowledged an 18-month backlog of unpaid vendor invoices and promised to clear it in 12 monthly installments starting in July 2025.

By August, vendors including Sunday Riley said the payments had not begun. The company reported first-quarter revenue of $1.6 billion, down 16%, and a net loss of $232 million.

Saks Global filed for Chapter 11 in the Southern District of Texas on January 13, 2026 with $1.75 billion in debtor-in-possession financing and more than 10,000 creditors. The largest unsecured claims were Chanel at $136 million, Kering at $59.9 million, Capri at $33.3 million and Christian Louboutin at $21.6 million. On February 20 the court approved allocating $600 million to vendors, with up to $330 million for overdue invoices within two weeks.

For a brand with a receivable at Saks, the work ran for more than a year: statements, calls, promised dates, missed dates, then a claim to file and a docket to watch. Most vendor finance teams have a handful of people for all of their customers.

How OneShot would run it

The goal this leaves open.

OneShot was not involved in this event. This is how the goal it describes would run as one OneShot goal: the objective, the steps per case, and the list price of each.

The goal

Keep every overdue invoice above the floor in motion, with a promised date or an escalation, and file on time when a customer enters bankruptcy.

  1. 01

    Find the right desk

    Identify the payables lead and the buyer who approved the order, with verified addresses for both.

    • Company Enrichment
    • People Discovery
    • Email Enrichment
    • Email Verification
    $0.037
  2. 02

    Read the signs

    Search the news and commission a brief on the customer each month. A memo about a payment backlog moves every open invoice there to the top of the list.

    • Article Search
    • Research
    $0.02
  3. 03

    Statement and call

    Email the statement, read the reply, and call for a promised date. Record the commitment and the name behind it.

    • Email send
    • Email Inbox
    • Voice call time
    • Call analysis
    $1.08
  4. 04

    Escalate in writing

    A missed promise gets a mailed demand to the finance lead, and a hold on new orders goes to your team for approval.

    • Physical mail
    $2.50
  5. 05

    File the claim

    When the customer files for bankruptcy, read the docket for the bar date and submit the proof of claim on the claims agent's portal.

    • Web Read
    • Browser
    $0.022

About $3.66 per case at list prices. Spend limits cap the run; every paid action returns a signed receipt; anything over your approval threshold waits for a person.

Sources

Where the figures come from.

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