A regional health plan

Provider directory verification

Every provider listing, re-verified every 90 days, by phone.

The job today

Why it’s still done by hand.

Federal rules require the plan to confirm each listing every 90 days: address, phone, network status, and whether the office takes new patients.

Most offices don't answer email. A staff team calls 12,000 offices each quarter, often twice, and types answers into the directory by hand.

Listings that go stale become member complaints and audit findings.

How the agent runs it

01
Check the listing
Read the practice's website and resolve its public business record to spot changed addresses or phones before calling.
- Web Read
- Local Business Resolve
$0.009
02
Call the office
Ask the front desk to confirm each field. Call analysis returns a structured answer per field, with the recording.
- Voice call time
- Call analysis
$1.06
03
Request the attestation
Email the office manager a one-click confirmation of the fields they gave on the call.
- Email send
$0.01
04
Fall back to fax
Offices that prefer paper get the attestation form by fax.
- FaxIn development
—

What it costs

Tool	List price	Per listing	Cost
Web Read	$0.002 / URL	2 URLs	$0.004
Local Business Resolve	$0.005 / lookup	1 lookup	$0.005
Voice call time	$0.35 / minute	3 minutes	$1.05
Call analysis	$0.01 / call	1 call	$0.01
Email send	$0.01 / send	1 send	$0.01
Fax	Priced at launch	1 page	—
Per listing			$1.08
12,000 listings per 90-day cycle			$12,948

List prices from our pricing page. Every paid action returns a signed receipt, and spend limits cap each run.

The four-week pilot

60%
Week 1
Calls only, business hours, one attempt.
80%
Week 2
A second call window and email attestation for offices that ask for it.
92%
Week 4
Fax fallback, and field changes written back to the directory as reviewable diffs.

Targets agreed before the build. Weekly reviews measure against them.

When it needs a person